Refund Policy
Last updated: July 2026
30-day money-back guarantee
Every Effiroad subscription includes a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your first paid subscription, email us and we'll refund your most recent subscription payment in full.
How to request a refund
Email support@effiroad.com from the address on your account with your business name. We process eligible refunds to your original payment method, typically within 5–10 business days via Lemon Squeezy, our payment provider and Merchant of Record.
Cancellations
You can cancel anytime — there are no contracts or cancellation fees. Cancelling stops future renewals; your service remains active until the end of the current billing period. Amounts already billed for the current period are non-refundable except under the 30-day guarantee above.
Flex plan (per-dispatch) charges
On the Flex plan, per-approved-dispatch charges reflect service already delivered and are non-refundable, except where a charge was made in error — in which case we will correct it promptly.
Contact
Refund or billing questions: support@effiroad.com