EFFIROAD SERVICE AGREEMENT ACKNOWLEDGMENT
Version 2026-09 · Effective upon account creation
IMPORTANT — PLEASE READ BEFORE CREATING AN ACCOUNT
This Service Agreement Acknowledgment ("Acknowledgment") is a legally binding supplement to the Effiroad Terms of Service and Privacy Policy (together, the "Agreements"). By checking the box below, you (a) confirm that you have read and understood this Acknowledgment in full; (b) agree to be bound by it; and (c) represent that you are at least eighteen (18) years of age and have authority to bind the business entity registering for an account.
1. NATURE OF THE SERVICE
Effiroad provides cloud-based software for after-hours and overflow call intake, owner-approval workflows, crew notification, and optional scheduling tools for independent restoration and HVAC businesses. EFFIROAD IS A SOFTWARE TOOL ONLY. It is not an emergency services provider, general contractor, insurer, licensed restoration company, or traditional answering service, and does not dispatch its own personnel to job sites.
2. NO WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. EFFIROAD AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. EFFIROAD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE.
3. NO GUARANTEE OF CALL HANDLING; NO SLA; BETA PERIOD
Effiroad does not guarantee that any inbound call, voicemail, text message, or other communication will be answered, received, processed, recorded, transcribed, classified, routed, forwarded, or acted upon within any particular time, or at all. Missed, delayed, dropped, or misprocessed communications may occur due to carrier outages, misconfigured call forwarding, third-party platform failures, maintenance, software defects, or events beyond Effiroad's reasonable control. NO SERVICE LEVEL AGREEMENT (SLA), UPTIME COMMITMENT, OR MINIMUM PERFORMANCE STANDARD APPLIES AT ANY TIME — INCLUDING DURING FREE TRIALS, EVALUATION PERIODS, BETA OR EARLY-ACCESS RELEASES, OR PAID SUBSCRIPTIONS.
During any beta, pilot, or early-access period, the Service may change frequently, may contain errors, and may experience outages or incorrect call handling. You acknowledge that missed or failed call intake during beta is possible and that you remain responsible for monitoring your lines and serving your customers. To the maximum extent permitted by law, Effiroad is not liable for lost jobs, missed customers, or business losses arising from Service interruptions or errors during beta or evaluation periods.
4. YOUR BUSINESS DECISIONS
You remain solely responsible for all dispatch, scheduling, pricing, licensing, safety, emergency handling, and customer-communication decisions. Effiroad outputs (including AI intake, suggested appointment windows, and notifications) are informational only and do not replace your professional judgment. You are solely responsible for compliance with laws and regulations applicable to your trade and jurisdiction.
5. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EFFIROAD, ITS OWNERS, OPERATORS, OR SUPPLIERS BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOST JOBS, MISSED CALLS, BUSINESS INTERRUPTION, REPUTATIONAL HARM, PROPERTY DAMAGE, PERSONAL INJURY, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF EFFIROAD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EFFIROAD'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO EFFIROAD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
6. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Effiroad and its operators from and against any third-party claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) your business operations, dispatch decisions, or customer interactions; (c) your customers or end users; or (d) your violation of the Agreements or applicable law.
7. ELECTRONIC ACCEPTANCE
You consent to transact electronically and agree that checking the acceptance box constitutes your electronic signature and a binding record of your agreement, enforceable to the same extent as a handwritten signature under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state law.
8. GENERAL
This Acknowledgment supplements the Agreements and is incorporated by reference. If any provision is held unenforceable, the remaining provisions remain in effect. Effiroad may update this Acknowledgment by posting a new version and, where required, requesting renewed acceptance. Continued use after notice may constitute acceptance of the updated version.
By checking the box, you acknowledge that you have read this entire Acknowledgment, understand it, and agree to its terms.