Terms of Service
Last updated: July 2026
Service
Effiroad provides after-hours and overflow call intake, owner approval workflows, and crew notification tools for independent restoration and HVAC shops. CRM integration is optional. The service is a software tool — not an emergency services provider, contractor, insurer, or answering service that guarantees human pickup.
No guarantee (AS IS)
Effiroad is provided "AS IS" and "AS AVAILABLE." We do not guarantee that inbound calls will be answered, forwarded, recorded, transcribed, classified, or dispatched at any particular time, speed, or accuracy. Outages, carrier issues, misconfigured call forwarding, third-party API failures, and incorrect AI intake may occur. You must verify forwarding with a test call and monitor live traffic.
Your responsibility
You remain solely responsible for all dispatch, scheduling, pricing, safety, licensing, and customer communication decisions. Effiroad captures intake and sends notifications — it does not replace your judgment. Fire, sewage, gas smell, and other high-risk situations may require your explicit approval before dispatch, per your settings.
Third-party services
The service relies on third parties (phone carriers, Twilio, Retell, cloud hosting, SMS gateways). We are not liable for failures caused by those providers, your phone or forwarding settings, power or network outages, or configuration errors on your side.
Free pilots & evaluations
Free trials and evaluation periods are best-effort only with no service-level agreement (SLA). Either party may stop at any time. Pilot access does not create a partnership, employment, or agency relationship.
Limitation of liability
To the maximum extent permitted by law, Effiroad's total liability for any claim arising from the service is limited to the fees you paid us in the twelve (12) months before the claim (or USD $100 if you are on a free trial and paid nothing). We are not liable for lost profits, lost jobs, missed calls, business interruption, property damage, or any indirect, incidental, special, or consequential damages — even if we were advised such damages were possible.
Indemnification
You agree to indemnify and hold Effiroad harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the service, your dispatch or business decisions, your customers, or your violation of these terms or applicable law.
Beta & early access
During beta, pilot, or early-access periods, features may change and outages or incorrect call handling may occur. There is no SLA. You remain responsible for monitoring your phone lines and business decisions. See the Service Agreement Acknowledgment at signup for the full acknowledgment you accept when creating an account.
Billing
Paid plans bill via Lemon Squeezy. Choose dispatch billing (Lite/Flex per approved emergency job; Pro/Scale with included caps) or Voice per-minute plans. Free estimate calls (press 2) are never billed. We SMS at 80% and 100% of included caps before overage.
SMS & messaging
You are responsible for obtaining consent before texting your customers. Effiroad provides intake consent checkboxes and STOP handling. You must register your business for A2P/10DLC messaging with your carrier as required.
Contact
Terms questions: support@effiroad.com